Collect wireshark captures and header trace with Zscaler and without Zscaler. If it is working at other location than it is probable that Zscaler Public of affected location is blocked at Webserver End.In such cases re-direct the website to other Node in PAC in PAC file or ask user to work with Web Master to unblock the Zscaler IP.ĭ.Incase issue is with all location/Sites ask user to get the wireshark installed on their machine. Ĭ.If the website still d oes not work then we need to check if it is working from any other customer Site. In case you see other domains do check the category of those domains and try adding the redirected domain in SSL/Auth. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference.ī.Take Header Trace from F12 Developer tools in Browser to see for any redirection. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. Use website to check if the website works from different Geo locations.Ī. Check if the website works at your end on your machine/mobile. This Guide will help in troubleshooting Zscaler Cases
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